Shipping & Returns
Viviana Luxury Candles takes 5 business days to process an order--except for preorders which, on the product page, detail the product drop information, including shipping date. During holidays, please add 2 more business days. We ship using FedEx Ground, UPS Ground, or USPS. Our express delivery option is a 2-day service. Shipping charges for your order will be calculated and displayed at checkout. Once your order is on its way, you will receive an email confirmation along with tracking information. Currently, we ship to the 50 U.S. states, plus Puerto Rico.
Estimated time 2-5 business days, on holidays please allow two more days, for more information see our shipping policy.
We understand there may be occasions where you wish to return an item(s). We offer a 14 day return policy. You can return your purchase, in its original condition, within 14 days of the date you received it and receive a refund. The refund does not include the shipping charged for sending the item(s) to you, or return shipping costs. Exclusions may apply as noted in the product description. Return authorization must be obtained. Please fill out the contact page with your order number and reason for returning. We will send you a return authorization with shipping instructions. Please note that we do not offer free returns at this time. Please allow up to 10 business days to process your return. Merchandise may not be used. All packaging and inserts must be in tact. All returns are subject to inspection. Upon inspection, items that appear used or worn are not eligible for a refund. To ensure your authorized return makes it to us, we recommend shipping it with tracking (and insurance). If we do not received the authorized return, we will not be able to issue a refund on your item(s). We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. Any return questions? Please fill out the contact page.
Damages and issues
Candles should be stored in a cool dry place. To avoid damage, shipping boxes shouldn't be left unopened for longer than a few days. Please contact us immediately if you believe the item is defective, is damaged, or if you received the wrong item, so that we can evaluate and make the issue right. Please fill out the contact page with your order number, a photo of your damaged product, and an explanation of the issue. If available, your product will be replaced immediately. If your product is out of stock, we will refund your purchase.
Unfortunately, at this time, we are not able to offer free exchanges.